Frequently asked questions

No. Every plan includes unlimited users. You choose a plan based on the features and projects you need, not the size of your team.

All plans are billed monthly. You can change plan or cancel at any time from your team settings.

You can upgrade or downgrade at any time from your team settings. Upgrading gives you immediate extra features and a partial bill. Downgrading changes take effect at your next payment.

Get in touch and we'll talk through the right plan for your team, including options for charitable organisations.

Not at all. Start with templates and invite a teammate, then add workflows, due dates and integrations whenever you're ready. Everything works on its own and gets better together.

Any field or field group can be saved as a reusable component (like an address block or a set of FAQ fields) and dropped into other templates so you don't rebuild it each time.

You can set a maximum number of repeats per field group when building the template, or leave it open so editors add as many as the content needs, which works well for accordions, FAQs and list items.

They're stored against the item and gathered in the project's media library, so you can reuse them and export everything as a ZIP when you're done.

As many as your team needs. Everyone sees live cursors and presence avatars, and changes are saved automatically as you write, so there's no version to merge afterwards.

Yes. There are unlimited team members and no paid seats, so guest reviewers can read and comment without increasing your costs.

Yes. Mention a teammate with @ and they're notified, with a link straight to the comment in context.

Your work is kept safe and syncs back up as soon as you reconnect. CollectContent shows a clear status while it reconnects, so you always know where things stand.

Yes. Define the stages that suit each project, with their own names and colours. The status bar and calendar follow whatever you set up.

Workflow stages are yours to define, so you can add a review step (clinical, legal or editorial) with a named approver, and stop content moving on until it's signed off.

Any assigned item past its due date is flagged as overdue and surfaced on the project overview and the assignee's view, so it doesn't get forgotten.

Set a stage to read-only and items in it are locked from further edits, which is handy for protecting approved, ready-to-publish content.

The editorial calendar gathers due dates and scheduled items across everyone, so you can balance workloads and plan launches together.

You can invite as many people as you need and there's no per-seat fee. Your plan covers the whole team, so cost never gets in the way of bringing the right people in.

Only the items they're directly assigned to. They don't see other projects, folders or settings. It's a focused, distraction-free view that makes the Assignee role ideal for freelancers and outside contributors.

Any time. Each role carries its own set of permissions, so an Administrator controls what someone can do simply by changing their role or removing them from the team via team settings. The change takes effect straight away.

Yes. Permissions are set per account and by role, and workflow stages can be read-only or require named approvers, so the right people edit, review and sign off.

Yes. Give each client their own project, assign guest reviewers as Assignees so they only see content assigned to them, or use separate accounts per client when you need complete isolation.

You map your CollectContent templates to T4 content types once. After that, approved items export directly into TerminalFour as Sections and Content within your existing site hierarchy.

A row per item with every field you have chosen mapped to a column, so you can import the content into any system that accepts a spreadsheet.

Yes. The ZIP contains every image and attachment from the project, including cropped images at their cropped dimensions, organised so you can find things easily.

TerminalFour is built in for higher-education sites, and you can export content as a CSV spreadsheet or a media ZIP for any other system. New connectors are in development. Tell us where your content needs to go.

We're adding connectors all the time and prioritise based on what teams ask for. Get in touch and tell us where your content needs to go.

Each item keeps a full history of edits, so you can show how content was produced and when.

Workflow stages can be set to read-only, so once content is approved it can't be changed without moving it back through the proper review steps.

Through structured fields, guidance notes and plain-English prompts, it builds good practice into how content is created, so accessible, well-organised content is the default rather than a final clean-up job.