CollectContent If an integration fails, the quickest way to investigate is to read the logs for that job.
For background on how integrations run, read Running Integrations and Understanding Integrations.
Investigating failed jobs in CollectContent
Use these steps to investigate a failed integration job:
- Open the Integrations: Select Integrations in the project navigation.
- Open the integration: Choose the integration you want to run.
- Open the failed integration job: Select the failed integration job from the job list.
- Read the logs: Review the log output to identify the failure reason.
- Identify the cause: Look for errors related to credentials, mapping, validation, destination settings, or unavailable external services.
- Apply a fix: Update the integration settings or source data based on what the logs show.
- Run the integration again: Start a new job and confirm it completes successfully.
If the logs are unclear, include the job details and log output when you contact support.
Failures in external systems
Some integrations are run in external systems. In these cases, check both:
- The job or request logs in the external platform
- Any related logs or status shown in CollectContent
Available Integrations
As each external integration behaves differently, follow the specific documentation for that integration where available: